Information that we collect from you
When you visit the Inveraray Hostel website and make a booking, then there is a certain amount of information that we will collect from you, including your name, your email address, your phone number, your home address and your credit/debit card details.
When you arrive on our website, we may also register anonymously how you are browsing the website. We may also gather information you post through the online enquiry form to use in customer services, in training or to improve our service.
Cookies and device information
When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Use of information
When you make a booking through the Inveraray Hostel website, your information will be used to guarantee your reservation and enable us to follow-up with communications relating to your stay, for example a pre-stay email or a post-stay feedback survey.
When submitting an online request for pricing for an event, whole hostel hire or meeting, we will ask you to provide a telephone number to allow us to follow-up with you and get any more information from you that we need. If you do not wish us to contact you by telephone, you can request that we don’t call you as part of your enquiry.
If you post some feedback through the website specific to a stay or an experience that you’ve had with the Inveraray Hostel we will want to address this directly with you. We will share this information amongst our team members and follow this up as quickly as possible to ensure we continue to give you excellent service.
To measure the effectiveness of our marketing campaigns and ensure they are relevant to you, we may anonymously collect information on your browser activity whilst on the Inveraray Hostel website, monitoring your interests and searches, which we may use to improve the overall digital journey. You can use your Internet Help Bar to find out how to switch off cookies but it is strongly advised that you keep them switched on as it may stop you being able to carry out other transactional purchases on the Inveraray Hostel website.
We may ask your permission to use your personal data for the following purposes:
Performing market research via surveys to better serve your needs.
Improve the effectiveness of our web site, your hotel experience, our various types of communications, advertising campaigns, and/or promotional activities.
We may also analyse personal data we process for the above-mentioned purposes to better understand our customers’ needs, improve our services and the way we operate. The outcome of such analysis will only be aggregate data that will not to be used to identify an individual, but only to analyse trends and other behaviour in order to improve our overall guest experience.
The term “sensitive information” refers to information related to your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life, or sexual orientation, genetic information, criminal background, and any biometric data used for the purpose of unique identification. We do not generally collect sensitive information unless it is volunteered by you. We may use health data provided by you to serve you better and meet your particular needs (for example, the provision of disability access).
Links to third-party websites and services
Retaining personal information
We retain personal information about you for the period necessary to fulfill the purposes outlined in this Statement, unless a longer retention period is required or permitted by applicable law.
We will destroy your personal information as early as practicable and in a way that the information may not be restored or reconstructed.
If printed on paper, the personal information will be destroyed in a secure manner, such as by cross-shredding or incinerating the paper documents or otherwise and, if saved in electronic form, the personal information will be destroyed by technical means to ensure the information may not be restored or reconstructed at a later time.
Without exception, we take the security of your data extremely seriously and use standard encryption technologies when transferring data between systems.
If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at firstname.lastname@example.org
The Data Controller
Argyll & Bute
Last modified – 17th April 2020.